Lesara as an Employer

Lesara boasts an international team who make it their mission to provide our customers with a wide range of quality fashion and lifestyle products at the best possible price. We are changing the face of the fashion industry with agile retail. Less waste, faster turnover and the implementation of big data are just a few avenues that distinguish Lesara within the industry. We are only able to achieve this level of success with a first-class team who work together. We work hard, we work smart and we work with a passion for achieving the impossible. Join us on our mission, we’ve only just begun!

Career Opportunities

Quick Facts
  • Headquarter and first office; opened in September 2013
  • 250+ team members
  • 12+ languages (English is the official office language)
  • Office location: Berlin-Mitte

Meet the Team

Our modern headquarters in Berlin is located very close to the vibrant Alexanderplatz and the famous Fernsehturm (television tower), one of the most important landmarks in the German capital. The charming little eateries along the banks of the neighbouring river Spree, offer spectacular views of the city, as you relish a meal with colleagues over lunch or unwind after a busy day at work.

Open Positions

Engineering

  • Support and maintain our Windows and Linux Servers, network infrastructure and application environment – including deployment, patch management, documentation, monitoring and troubleshooting
  • Ensure the availability of our services
  • Research and procurement of required Hardware (Server, UPS)
  • General troubleshooting and responding to alerts to ensure the smooth running of our critical infrastructure
  • Assist in Root Cause Analysis and Post-Mortem discussions
  • Design and develop extensible, automated and integrated tools in order to monitor and scale infrastructure operations efficiently
  • Conceptualize and develop our native Android app
  • Ensure a flawless UX in our high-traffic environment
  • Promote good development methodologies via code review and great software design
  • Collaborate with various departments for the implementation of new awesome features to create a memorable customer experience.TDD
  • Continuously discover new technologies and methodologies with the team

Photo Studio

Category Management

  • Support an experienced category manager within either fashion, home & lifestyle, or jewelry
  • Order management including, but not limited to, monitoring warehouse stock levels, reorders, sales analysis and re-negotiations of prices and delivery terms
  • Communicate daily with suppliers, our sourcing team in Guangzhou, and the supply chain management team to guarantee a steady flow of goods
  • Collaborate on strategic assignments such as trend identification through assortment and KPI analysis, risk assessment, and the inferring of actions together with the merchandise team
  • Assist with the planning and implementation of marketing campaigns, as well as process optimization projects

Customer Care

  • Sales activities on a Europe-wide platform
  • Written customer contact for queries and complaints
  • Support in the identification of saleable products, warehouse organisation, dispatch and take-back
  • Reporting of business activities
  • Optimization and further development of the underlying processes

  • Contact person for Lesara customers via telephone, email or service chat (Live)
  • Answering customer inquiries regarding products, shipment and returns, payment as well as complaints
  • Receive, answer and when necessary forward support inquiries via telephone, email, and service chat (multi-channel)
  • Process and solve customer complaints independently
  • Maintain customer and master data in CRM system
  • Take on additional tasks from the Customer Service department when required
  • Contact person for Lesara customers via telephone or email
  • Deal with questions regarding products, shipment and returns, payment and other customer complaints
  • Receive, reply and forward (if required) support inquiries via telephone or email
  • Independent complaint processing
  • Maintain customer data in CRM system
  • Additional tasks related to customer service
  • Contact person for Lesara customers via telephone or email
  • Deal with questions regarding products, shipment and returns, payment and other customer complaints
  • Receive, reply and forward (if required) support inquiries via telephone or email
  • Independent complaint processing
  • Maintain customer data in CRM system
  • Additional tasks related to customer service

People & Culture

  • Help with the recruiting for different departments
  • Getting to know the hiring managers to work closely with them and create job descriptions
  • Support our recruiters in the active and passive search for new employees through various recruiting channels
  • Manage our incoming applications
  • Coordinate and lead initial interviews
  • Bring in ideas to optimize recruiting processes while seeking to continuously improve the relevant KPIs
  • Support active and passive search efforts for new team members through various recruitment channels
  • Create job profiles in close cooperation with hiring managers
  • Set up and conduct interviews
  • Support other People & Culture projects and initiatives
  • Own the recruiting processes for your own department(s)
  • Work closely with the hiring managers to create job descriptions
  • Support in the active and passive search for new employees through various recruiting channels
  • Manage our incoming applications
  • Coordinate and lead initial interviews
  • Optimize recruiting processes while seeking to continuously improve the relevant KPIs
  • Own and lead your own projects
  • Own the recruiting processes for your own department(s)
  • Work closely with the hiring managers to create job descriptions
  • Active and passive search for new employees through various recruiting channels
  • Manage our incoming applications
  • Coordinate and lead initial interviews
  • Optimize recruiting processes while seeking to continuously improve the relevant KPIs
  • Ensure an optimal working environment for the team
  • Support the team with administrative tasks
  • Responsible for managing the mail and packages
  • Coordinate meetings, travel and interviews
  • Responsible for the office budget
  • Organize team events from small get-togethers to the infamous summer party!
  • Get involved into various HR topics as required/desired such as: visa processes, culture initiatives, administrative topics, etc.

Marketing

  • Support the PR  & Social Media team with social media management, influencer marketing and press activities internationally
  • handling media requests for product and information together with local PR agency
  • Creating and scheduling content across our international facebook pages as well as other social media plattforms (Instagram, Pinterest, Youtube, Twitter)
  • Engage with our followers
  • Monitoring competitors and innovations in the industry
  • Build up trust & identification with our brand through engagement & communication with our customers, within the most direct channels (social)
  • Develop concepts and creative ideas to bring our brand, purpose and products to life
  • Plan all regular content across our local (Facebook) and international (Instagram, Youtube, Twitter) social media platforms and execute the posts with help from the rest of the team
  • Collaborate with other stakeholders such as designers and copywriters to bring your ideas to life
  • Create powerful engagement with our customers
  • Monitor competitors, innovations and trends within the industry
  • Responsible for press activities, social media management and influencer marketing
  • Proactively set and implement a local communication strategy for corporate and consumer press coverage (in line with our international strategy)
  • Support the team to plan and implement local PR activities and campaigns, monitor local market results
  • Organize and participate in events such as fairs, photoshoots and press events
  • Assist to build and maintain long-term influencer and media relations
  • Plan and create innovative content across our local (Facebook) and international social media platforms (Instagram, YouTube, Twitter)
  • Engage with our followers
  • Monitor competitors and innovations within the industry
  • Support the conception of new online marketing campaigns
  • Campaign analysis and optimization
  • Market and competition analysis
  • Elaboration of statistics and reports
  • Brainstorm and come up with new, creative approaches to influencer campaigns
  • Keep ahead of emerging trends in social media, technologies and influencers
  • Conduct ongoing research to find new brand ambassadors (influencers and celebrities)
  • Use different influencer tools to optimize the quality of the influencers
  • Contact and brief suitable international influencers and document all important information
  • Set orders for influencers and keep track of the shipping
  • Keep track of all influencer posts and pay attention to set criteria
  • Strengthen influencer relationships through gifting, event invites and promotions
  • Create weekly report with all necessary KPIs
  • Collaborate with the marketing team on campaigns for different channels
  • Post on social media platforms (e.g. Instagram and Facebook)

Initiative

Flexible and highly motivated to rise above expectations Team player with excellent communication Fluent in English (German required only for certain positions)

Merchandise

  • Work together with an experienced buyer          
  • Execute competition and market research        
  • Research trends and potential new suppliers          
  • Help to acquire offers and price comparisons        
  • After training, be able to execute  orders and communicate with the suppliers
  • Preparation for and participation in exhibitions and meetings
  • Work together with an experienced buyer          
  • Execute competition and market research        
  • Research trends and potential new suppliers        
  • Help to acquire offers and price comparison          
  • Manage orders as well as communication with the suppliers          
  • Preparation for and participation in exhibitions and meetings 
  • Project management of merchandise and cross-departmental related topics
  • Coordination of Marketing events and mega sales 
  • Planning and coordination of new product releases
  • Coordination and planning of Berlin HQ showroom 
  • Management of on-site promotion of products and trending topics 
  • Concept generation & execution of innovative on-site product presentation
  • Support in planning & running of weekly merchandise management meeting
  • Strong focus on cross-departmental collaboration apart from Merchandise Management, especially with Marketing, Content, Category Management, Supply Chain, Finance

  • Quantitative and qualitative analyses of categories and products (such as price point analyses, margin analyses or customer profile analyses)
  • Development, monitoring and evaluation of KPIs for the merchandise department 
  • Support of setting up new tools for data usage together with our Business Intelligence team 
  • Involvement in commercial projects and initiatives
  • Responsible for driving insights, suggesting actions and initiatives
  • Strong focus on cross-departmental collaboration apart from Merchandise Management, especially with Category Management, Marketing, Business Intelligence and Senior Management

Supply Chain Management

  • Help with planning and implementation of product deliveries from the supplier/warehouse to the customer
  • Support the entire supply chain, from delivery to return management
  • Complete data analysis using Excel
  • Evaluation of logistical processes
  • Process optimization and adjustment
  • Lead your own projects
Quick Facts
  • Launching in August 2018
  • Soon to be 200+ team members
  • 2+ languages spoken (German is the official language)
  • Distribution Center location: GVZ Erfurt

Meet the Team

The setting up of our new distribution center, in the Thuringian capital of Erfurt in the heart of Germany, is in full swing! After the launch in August 2018, the 200-member team will take care of all logistic matters, such as incoming supplies, storage and distribution of parcels, to ensure every order reaches our customers safe and sound!

Open Positions

Fachkräfte

  • A fun and varied work environment in a modern distribution centre
  • The unique experience of building up a new distribution centre from scratch, and shaping its success with your own ideas
  • To be working closely with company-wide management and founders
  • The opportunity to participate in the rapid growth of our company in a practical and entrepreneurial way
  • Development opportunities, attractive compensation and employee discounts
With good connections to public transport and numerous parking spaces, the distribution centre is easily reachable. In addition to modern meeting rooms and ergonomically designed workspaces, you will also find generous social areas spread over the 2,700 sqm office space. There is also a canteen offering lunches with a daily changing menu, fully equipped kitchens, cosy break rooms and changing rooms.
Quick Facts
  • Launched in May 2015
  • 70+ team members
  • 5+ languages (English is the official office language)
  • Office location: Zhujiang New Town, Guangzhou

Meet the Team

Our offices in Guangzhou & Shenzhen, China are located in the vibrant business province, Guangdong. Our teams there work on sourcing, sampling and supply chain management. The hottest trends identified by us are brought to life in our photo studio and their quality closely monitored by our quality control team, followed by optimisation of delivery processes.

Open Positions

Photo Studio

- Autonomous development and design of innovative & engaging design concepts and campaigns in support of the Lesara brand and target group
- Build and design assets for all branded content
- Plan and execute brand photoshoots together with the Berlin-based Design team and the Guangzhou-based photostudio team
- Collaborate with inhouse photostudio team and/or freelancers for various projects in order to create branded content
- Monitor consistent quality of all creative output within the Guangzhou-based Creative team
- Build and manage the Guangzhou-based Creative team: Hire and onboard new team members, create and keep schedule, workflows and deadlines, delegate work within the design team, set and meet goals, manage projects & develop your team members
- Stay updated on competitor’s best practices, industry trends, and other information beneficial to growing and developing the team
- Collaborate and optimize processes across multiple teams to drive design-related projects to completion

Initiative

Supply Chain Management

  • Support the Supply Chain Team in daily operations
  • Monitor and analyze process performance along the supply chain
  • Cross-departmental communication to further develop the operational workflow hand-in-hand with Sourcing, Quality Control and Logistic Partners
  • Maintain and develop database, reportings and planning tools
  • Support strategic projects

Company Culture

Our Values

1. Bold in content, modest in style.

We believe in being humble innovators and avoid ego at all costs

2. No to limits, yes to opportunities.

We believe in challenging the definition of impossible.

3. Open, clear & direct communication.

We believe in sharing knowledge with our team in a manner which is transparent, easy to understand, and efficient.

4. Grow. Together.

We believe Lesara is more than the sum of its parts. At the pace we’re going, voracious learning and knowledge sharing are inevitable.

5. The best decisions are built on the best logic.

We believe in logically sound decisions, based on experience and backed by data.

6. Customers are the why and the because.

We believe happy customers are the key to a successful business which is why the customers are the reason we do everything

7. Wake up excited for every day.

We believe life is way too short to not be happy in your personal and professional life, so we do whatever we can to spread happiness.

Culture Code

Lesara’s culture code is the core of what it takes to work and thrive at our company. For us, it’s not just a cool-phrased plaque on the wall, but how we determine who has what it takes to join, thrive and grow in our team.

Upcoming Events

Coming Soon

Contact

Contact

Julie

Head of People & Culture [email protected]

Julie is your contact person for all matters pertaining to our job openings. You will get a chance to meet her in person during your application process.

[email protected]