Head of CRM (m/f)

Your Tasks
  • Own, set and pursue the strategic goals and projects/initiatives of CRM in order to maximise customer lifetime value for customers
  • Think beyond standard CRM approaches to strive for constant innovation across every single customer interaction point in order to align with the company vision and latest emerging trends (Mobile & App, Web Push, Whatsapp etc.)
  • Be a sponsor and stakeholder in the development of all inhouse-developed CRM tools
  • Generate actionable customer insights through analysis our database and all relevant CRM KPIs
  • Lead and grow the international team to leverage established and novel customer-facing reactivation techniques by hiring talented candidates and developing deep expertise in the team    
Your Profile
  • University degree in economics or degree in a related field
  • 3+ years of professional experience in the field of CRM
  • Strong interest in innovative developments in online CRM and good networking in the industry
  • Outstanding analytical and strategic mindset
  • Communicative nature and hands-on mentality
  • Proactive working style, enthusiastic and the will to create something
  • Fluent in English   
What You Can Expect From Us
  • A chance to re-define e-commerce fashion with a data-driven approach
  • Extreme growth potential and array of entrepreneurial insights within a thriving startup
  • The freedom to innovate: have an idea how to improve something? Go for it & own it
  • A world-class team: We don’t just work together, we truly care about each other and seek to bring out the best in each other every day
About Us

Lesara – The online retailer for great fashion & lifestyle products at the best price.

Fashion trends and lifestyle products do not have to be expensive. As a retail pioneer, we want to provide people all over the world access to outstanding quality merchandise at the best price. Lesara promises to deliver the latest trends, quickly and at much better value, and in doing so we strive to create a memorable shopping experience for each and every one of our customers.

Our success has only been made possible through amazing teamwork. We are driven, passionate and determined to make things happen. With a team made up of over 20 nationalities, we combine our wide range of experiences to consistently optimize everything we do. Lesara is not your average company: We move fast, thrive under pressure and refuse to take no for an answer.