Customer Care Agent Switzerland (m/f)

Your Tasks
  • Contact person for Lesara customers via telephone, email or service chat (Live)
  • Answering customer inquiries regarding products, shipment and returns, payment as well as complaints
  • Receive, answer and when necessary forward support inquiries via telephone, email, and service chat (multi-channel)
  • Process and solve customer complaints independently
  • Maintain customer and master data in CRM system
  • Take on additional tasks from the Customer Service department when required
Your Profile
  • Previous work experience in customer service, ideally with experience in using tools such as Zendesk and Magento
  • Team player with good communication skills and a service-oriented mindset
  • Excellent social skills
  • Business fluent in German and Swiss-German
  • Good knowledge of English
  • A highly motivated individual
What You Can Expect From Us
  • A chance to re-define e-commerce with a data-driven approach
  • Significant growth potential and an array of entrepreneurial insights within a thriving startup  
  • The freedom to innovate: have an idea how to improve something? Go for it and own it
  • A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day
About Us

Lesara – The online retailer for great fashion & lifestyle products at the best price.

Fashion trends and lifestyle products do not have to be expensive. As a retail pioneer, we want to provide people all over the world access to outstanding quality merchandise at the best price. Lesara promises to deliver the latest trends, quickly and at much better value, and in doing so we strive to create a memorable shopping experience for each and every one of our customers.

Our success has only been made possible through amazing teamwork. We are driven, passionate and determined to make things happen. With a team made up of over 20 nationalities, we combine our wide range of experiences to consistently optimize everything we do. Lesara is not your average company: We move fast, thrive under pressure and refuse to take no for an answer.